FAQs

FAQ
1. I want to have my own designs produced . can you do that ? what information do you need ?

Yes, We can customize socks according to your designs and requirements .

We collect these information to start work : Your design with clear patterns ,

Pantone color number and detailed measurements of your socks ,

the material and quantity you would like to do . 

 

2. Can I get a free sample to check your product quality ?

Samples are available , but we are sorry that there is a little bit samples fee and shipping fee .

you can contact our customer service for further information ,

they will check out according to your detailed need and destination .

3. What's your minimum order quantity?

For cotton socks , the MOQ is usually about 1000 pairs per style/color/size . 

For material such as Wool, Coolmax, Organic cotton ... MOQ requires 3000 pairs per style/color/size .

While , if you have quite a few styles , MOQ can be negotiable .

4. I want our brand logo to be shown on my socks . is it okey ?

Yes, It is no problem to add your brand  logo onto your socks .

Usually there are several ways to make it .

we can either knit it on socks , print it on socks or add embroidery logo on socks ...

It will depends your socks design and your need . you can talk with our customer service for your thoughts.

5. What kinds of payment methods do you accept?

For samples , You can pay us through paypal , our paypal account is hangzhouaidu@aliyun.com

For mass production , You can make the payment to our Bank Account ,Western Union or L/C for big order .
or by 30% deposit in advance, 70% balance against the copy of B/L .

6. What is the average lead time?

For samples, the lead time is about 10-15 days.

For mass production, the lead time is 30-40 days after receiving the deposit payment.

The lead times become effective when (1) we have received your deposit, and (2) we have your final approval for your samples .

If our lead times do not work with your deadline, please go over your requirements with your sale.

In all cases we will try to accommodate your needs. In most cases we are able to do so.

7. How about the shipping fees?

The shipping cost depends on the way you choose to get the goods.

Express is normally the most quickest but also most expensive way.

By seafreight is the best solution for big order , while it will usually take about 20-30 days on the way .

Exactly freight rates we can only give you after we know the details of package, weight and way.

Please contact us for further information.

8. What is the product warranty?

We warranty our materials and workmanship.

Our commitment is to your satisfaction with our products.

In warranty or not, it is the culture of our company to address and

resolve all customer issues to everyone’s satisfaction

9. Can i visit your factory ?

Yes , you are welcome to visit our factory , but the condition is we had at least confirmed cooperation for your socks order already .

for clients who had never worked with us or have no orders in producing ,

it is inconvenient for us to arrange the visit . we hope you can understand .

10. I get my orders , I like the quality and plan to order more . can i have a discount ?

We are very happy to hear that you are satisfied with our socks .

we will give discount according to your order quantity .

Usually the more order quantities you order from us the better price you can enjoy . 

please contact us for details .